Privacy Policy

Effective Date: 01 January 2025

At Trusted Paws UK, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or use our services.

Please read this policy carefully to understand how your information is handled. By using our site, you agree to the practices described below.

Privacy Policy - the basics

🔐 1. What Information We Collect

We may collect and process the following types of information:

Personal details (e.g. name, email address, phone number) when you contact us, sign up for a programme, or fill out forms
Technical data such as IP address, browser type, time zone, and browsing activity (via cookies and analytics tools)
Health-related information where voluntarily provided as part of an application for assistance dog training (handled with strict confidentiality and consent)

📌 2. How We Use Your Information

We use your data to:

Respond to enquiries and communicate with you
Provide and manage our training services
Maintain internal records and legal documentation
Improve the content and usability of our website
Comply with legal and regulatory obligations

🤝 3. Sharing Your Data

We do not sell or rent your personal information.

We may share limited information with trusted third parties who support our services (e.g. hosting providers, email platforms), but only under strict confidentiality agreements.

We will only disclose sensitive information, such as health data, with your explicit consent or where legally required.

⚖️ 4. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Withdraw consent for processing (where applicable)
Request erasure of your data (“right to be forgotten”)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please email us at trusted.paws.uk@gmail.com.

🧒 5. Children’s Privacy

Our services are designed for adults (18+). We do not knowingly collect or store data from individuals under the age of 18.

🍪 6. Cookies and Tracking

Our website uses cookies to improve user experience and analyse website traffic. You can choose to disable cookies through your browser settings, but this may affect some site functionality.

🔄 7. Changes to This Policy

We may update this policy from time to time to reflect changes in legislation or our operations. All updates will be posted on this page with a revised effective date.